Outdoor Whirlpool Maintenance & Repairs
Keep your outdoor whirlpool running smoothly with our comprehensive maintenance guide. Below you'll find common issues and their remedies, plus professional repair contacts if you need expert assistance.
This page provides general troubleshooting information only. Always follow the manufacturer manual for your specific model. Do not open panels, attempt electrical work, or perform repairs unless you are qualified. Electrical faults and internal repairs must be handled by a qualified technician/electrician.
Common Issues & Remedies
Water Not Heating
The water temperature remains cold or doesn't reach the desired temperature even after extended heating time.
Remedy:
Confirm the temperature setting in the control panel is correct.
Ensure the water level meets the minimum fill line.
If the display shows a fault/error message, refer to the manufacturer manual.
If the issue persists, contact a qualified technician.
Cloudy or Foamy Water
The water appears murky, cloudy, or has excessive foam on the surface.
Remedy:
Test and balance the water chemistry (pH, alkalinity, sanitiser levels). Clean or replace the filter cartridge. Shock the water using an appropriate oxidiser according to the chemical label instructions and the manufacturer manual. Avoid using regular bath products that can cause foaming.
Jets Not Working Properly
Some or all jets have weak pressure or aren't functioning at all.
Remedy:
Confirm the jet controls/valves are open (if your model includes them).
Clean accessible jet nozzles according to the manufacturer manual.
Check and clean the filter if it is user-serviceable.
If performance does not improve, contact a service technician.
Water Leaking
Water is leaking from the whirlpool, causing water level to drop.
Remedy:
Stop using the hot tub and switch it off at the control panel.
Inspect the surrounding area for the source of the leak (without removing panels).
If the leak continues, contact a professional to locate and repair it.
Pump Making Unusual Noise
The pump is producing grinding, squealing, or other abnormal sounds.
Remedy:
Ensure the water level is correct.
Clean or replace the filter if user-serviceable.
If noise continues, stop use and contact a professional.
Error Codes Displayed
The control panel is showing error codes or warning messages.
Remedy:
Note the error code and consult the manufacturer manual for your model.
Power-cycle the system only if the manual recommends it.
If error codes persist, contact a qualified technician/electrician.
Need Professional Help?
While we don’t offer repair services directly, we can share contact details for independent third-party service providers in various regions. These providers are not affiliated with TwoRelax. Customers contract with them directly.