TwoRelax — the Wellis Retailer for Germany & Austria

Yes. TwoRelax is an authorised Wellis retailer serving Germany and Austria. Every Wellis hot tub and swim spa we sell is sourced directly from the Wellis factory in Hungary — factory-sealed, with the complete Wellis manufacturer warranty handled within the EU.

Yes. Every unit is a brand-new, factory-sealed Wellis product shipped from Wellis Hungary. We do not sell refurbished, grey-market, or parallel-imported units. The full Wellis factory warranty (up to 10 years on the acrylic shell, 3 years on frame and plumbing, 2 years on electronics and pumps) is honoured on every sale.

TwoRelax is an EU-registered operation serving the German and Austrian markets exclusively. All logistics, customer support, and warranty handling is EU-based — no transatlantic shipping, no long wait times for spare parts.

Yes. We deliver to every postal code in Germany and Austria — free of charge on every hot tub and swim spa. Standard delivery is curbside (palletised, fully insured). Optional white-glove crane placement is available from €600 for locations that cannot accept a standard delivery.

Standard delivery is typically 2-6 weeks from order confirmation, depending on the specific model, configuration, and current stock at the Wellis factory. We provide accurate lead times at the time of order and track every shipment end-to-end.

TwoRelax operates primarily online to keep prices competitive, but we provide extensive product support before purchase — detailed video walkthroughs, high-resolution photography, full specification sheets from the official Wellis 2025 catalogue, and personalised WhatsApp consultation in German and English. We also offer a 14-day right of withdrawal on every order.

We accept all major credit and debit cards, bank transfer, PayPal, and Klarna financing (with 0% APR plans available on selected models). Klarna also offers split-payment options without interest for qualifying buyers.

Every Wellis hot tub arrives with complete installation instructions in German and English. Plug & Play models (Wellis Mars, Callisto, Castor) run on a standard 16A domestic socket — no electrician needed. Larger PeakLife, CityLife, and ClassicLine models require a 230V or 400V hardwired connection by a qualified electrician. Swim spas typically require a 32-50A hardwired connection.

All genuine Wellis spare parts ship directly from the Hungarian factory, typically within 2-5 working days across the EU via TwoRelax. This includes filters (MicroPlus, Superfine), covers, thermal covers, jets, and electronic components. Warranty service is handled EU-internally — no need to ship units outside Europe.

Yes. Every sale is covered by a 14-day right of withdrawal (Widerrufsrecht) under standard EU consumer protection. You can return an unopened, unused unit within 14 days of receipt. Wellis factory warranty runs concurrently with your statutory 2-year EU consumer warranty.