Legal Information

Our official legal documents are maintained centrally and are always up to date:

• Imprint / Legal Notice
• General Terms and Conditions (B2C)
• Right of Withdrawal, Returns & Refunds
• Privacy Policy
• Delivery & Returns Information

Contracting party: Belvicon Ltd (trading as TwoRelax), Spyrou Kyprianou 78, Magnum Business Center, 3rd Floor, 3076 Limassol, Cyprus. Company register number: HE 492478 (Republic of Cyprus). VAT number: CY60356108A. Email: [email protected].

We aim to offer the most competitive price on identical products. If, before your purchase or within 14 days of it, you find the same product - identical model, specification and condition (new, boxed and in stock) - offered at a lower total price by another authorised retailer based in Germany or Austria, contact us with a verifiable link or written quotation and we will review your request.

Where the claim is validated, we will either refund the difference or, at our discretion, offer a comparable benefit. This guarantee is a voluntary commercial commitment and does not affect your statutory rights. It does not apply to: marketplace or third-party seller listings; used, ex-display, clearance, liquidation or auction items; time-limited promotions, bundle or member-only pricing; cashback or voucher offers; differences in delivery, installation or finance costs; and obvious pricing errors. The compared price must be genuine, publicly available and in stock at the time of your request. We verify each claim and reserve the right to decline where these conditions are not met.

Our full Privacy Policy, including your rights under the GDPR and details of all data processors we use, is available here: Privacy Policy.

Effective: 18 May 2026

This Cookie Policy explains how Belvicon Ltd uses cookies and similar tracking technologies on www.tworelax.com, in accordance with the GDPR, the ePrivacy Directive (2002/58/EC as amended by 2009/136/EC), and applicable national law.

1. Definitions

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, such as preferred language or items in your cart. Cookies may be "session cookies" (deleted after closing your browser) or "persistent cookies" (stored for a defined period). Similar technologies include scripts, pixels and local storage.

2. Data Controller

Belvicon Ltd
Spyrou Kyprianou 78, Magnum Business Center, 3rd Floor, 3076 Limassol, Cyprus
Email: [email protected]

3. Categories of Cookies Used

(a) Strictly Necessary Cookies. Essential for the operation of our website (shopping cart, checkout, account login). Cannot be disabled. Legal basis: Art. 6(1)(f) GDPR (legitimate interest).

(b) Performance and Analytics Cookies. Google Analytics, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Data may include IP address (anonymised), browser type, operating system, referring URL, pages visited, duration of visits. Legal basis: Art. 6(1)(a) GDPR (consent). Activated only after consent via our cookie banner.

(c) Functional Cookies. Enable enhanced features such as remembering language preferences. Set by us or by third-party providers. Legal basis: Art. 6(1)(a) GDPR (consent).

(d) Marketing and Advertising Cookies. Track visitors across websites for personalised advertising. Not currently used. If introduced, consent will be obtained before activation.

4. Cookie Consent Management

We use a consent management tool provided by Silktide to collect and record user consent. When you first visit our website, a banner allows you to: accept all cookies; reject non-essential cookies; customise your preferences. Your consent choices are stored securely and can be changed at any time by reopening the cookie settings link in the website footer.

The tool records: consent status and timestamp, browser/device type, anonymised IP address, consent ID, cookie preferences. Records are retained for 12 months and then automatically deleted.

5. Managing Cookies in Your Browser

You can manage or delete cookies through your browser settings. Disabling necessary cookies may affect website functionality.

Chrome: support.google.com/chrome/answer/95647
Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies
Safari: support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Edge: support.microsoft.com/help/4027947

6. Data Retention

Session cookies: until browser closes. Persistent cookies: maximum 14 months. Consent record cookies: 12 months.

7. Third-Party Cookies

Our website may include third-party content (embedded videos, maps, social media buttons) that sets cookies independently. The privacy policies of those third parties apply when you interact with such content.

8. International Data Transfers

Google Analytics and Shopify may transfer personal data to the United States under EU Standard Contractual Clauses (SCCs) approved by the European Commission, complying with Art. 44–49 GDPR.

Effective: 18 May 2026

The information and guidance provided on www.tworelax.com and associated materials are for general informational purposes only. While we take great care to ensure accuracy and reliability, Belvicon Ltd makes no representations, warranties or guarantees, express or implied, regarding the completeness, accuracy, reliability or suitability of the information provided.

1. Manufacturer's Documentation Prevails

Any maintenance, installation, cleaning or chemical-use guidance provided on our website, blog, or communication channels is for informational purposes only and does not constitute professional, technical or safety advice.

Customers must always follow the manufacturer's official user and installation manual supplied with their specific product, applicable product Safety Data Sheets (SDS), and local safety regulations when using, installing or maintaining whirlpools, swim spas, cold plunges, saunas or related products. Where our website guidance differs from the manufacturer's documentation, the manufacturer's documentation prevails.

2. Installation Requirements

Installation of all whirlpools, swim spas, cold plunges, and other electrically powered wellness products supplied by Belvicon Ltd must be performed by a qualified electrician and must comply with the applicable national electrical regulations. This includes:

- Connection through a residual current device (RCD) with a release current not exceeding 30 mA;
- Use of an earthed connection;
- Clearance from metal surfaces and other electrical equipment as set out in the manufacturer's manual;
- Compliance with the EU Low Voltage Directive 2014/35/EU and applicable national regulations (e.g. ElektroG and DIN VDE in Germany; Elektrotechnikgesetz in Austria).

Failure to install per the manufacturer's manual may void the manufacturer's warranty, invalidate insurance, and create personal safety risk.

3. Safe Use

Customers are responsible for ensuring that all users of the products are aware of the safety information set out in the manufacturer's user manual, including:

- water temperature limits (maximum 40 °C / 104 °F for whirlpools);
- supervision of children under 14;
- medical advisories (heart conditions, blood pressure, circulation disorders, diabetes, pregnancy);
- alcohol and drug interaction warnings;
- use of approved water-care chemicals and safe handling thereof;
- winterisation (freeze-protection) requirements in cold-climate regions.

4. Chemical Use and Safety

When handling and using water-care chemicals (chlorine, bromine, pH balancers, oxidisers, cleaning agents): always read and follow the product label and safety instructions; store chemicals securely, away from children and pets; do not mix different chemical products; use only products suitable for your specific product system. We accept no responsibility for any injury, damage or adverse effect resulting from the improper use, handling or storage of chemical products.

5. Product Information

All technical specifications, measurements and descriptions provided on our website are based on information from the manufacturer and suppliers. While we strive for accuracy, product details may change without notice. We are not liable for typographical errors, variations in product appearance, or manufacturer updates beyond our control.

6. External Links

Our website may contain links to third-party websites for convenience. We have no control over, and assume no responsibility for, the content, policies or practices of external websites. Use of external links is at your own discretion and risk.

7. Property Damage at the Installation Site

TwoRelax is not responsible for damage to your property (flooring, decking, walls, masonry, electrical installations) caused by:

(a) inadequate pad preparation;
(b) inadequate drainage at the installation site;
(c) freezing damage from failure to drain or maintain the unit in winter;
(d) improper electrical connection performed by you or your electrician;
(e) failure to maintain proper water chemistry;
(f) using accessories not supplied or approved by TwoRelax.

Manufacturing defects are covered separately under the Wellis warranty and your statutory consumer rights.

8. Limitation of Liability

(a) Belvicon Ltd’s liability for personal injury, death, or damage to health caused by intentional or negligent breach of duty by Belvicon Ltd or its representatives is unlimited.

(b) Belvicon Ltd’s liability for damages caused by gross negligence or intentional breach of duty by Belvicon Ltd or its representatives is unlimited.

(c) For damages caused by ordinary negligence in the breach of material contractual duties - meaning duties whose fulfilment is essential to the proper performance of this contract and on whose observance the customer regularly relies - Belvicon Ltd’s liability is limited to foreseeable damages typical of this type of contract, capped at the purchase price of the product giving rise to the claim.

(d) For damages caused by ordinary negligence in the breach of non-material duties, Belvicon Ltd’s liability is excluded.

(e) The above limitations do not affect liability under the Produkthaftungsgesetz (German Product Liability Act), the Austrian Produkthaftungsgesetz, or any other mandatory statutory liability that cannot be limited by contract.

(f) Belvicon Ltd is not liable for indirect or consequential losses including loss of use, costs of removal or reinstallation, damage to surrounding structures (decking, paving, concrete), water damage from leaks, freezing damage, modifications to electrical supply, or consequential repairs, except where such losses fall within (a), (b), or (e) above.

9. Updates

We may update this Disclaimer periodically to reflect new information, products or legal requirements. The latest version will always be available on this page.